Facilities

TKC Management Services delivers comprehensive upkeep including building care, cleaning, outdoor spaces, and event preparations tailored for Montreat College's needs.

Hours

Operational Times: 8:00 a.m.-5:00 p.m. Monday through Friday at the Maintenance Office.

Maintenance Requests

Utilize our online portal to file maintenance reports. Include thorough details about each concern. Maintain organized records tracking submissions and corresponding resolutions.

Urgent matters requiring immediate attention beyond standard hours should be directed to After Hours Maintenance at 828.357.4222. Important: Only authorized personnel may reach out post-operational periods. Required information includes facility designation, location specifics, contact person, and communication channels. Our team will assess severity and coordinate appropriate interventions.

Identifying Urgency Levels

Standard Service Calls

Designated incidents necessitating scheduled assistance include:

• Failed illumination fixtures
• Partial HVAC functionality issues in individual rooms
• Isolated pest sightings without widespread infestation
• Temperature regulation failures in isolated bathroom fixtures
• Unusual olfactory conditions
• Toilet flushing inefficiencies requiring minor adjustments
• Minor roof seepage during precipitation
• Access denial situations requiring administrative intervention
• Lost access credentials needing official resolution
• Event preparation requirements with advance notice
• Spontaneous space reorganizations with proper notification
• General professional support standards implementation

Emergency Protocols

Critical Incident Criteria

• Essential utility disruptions affecting multiple users
• Complete climate control failures
• Severe water intrusion scenarios
• Health hazards or safety risks
• Structural compromise threats
• Significant operational disruptions

Our commitment remains unwavering in delivering expedient solutions across all service categories irrespective of urgency levels.

Service Submission

Initiate maintenance, cleaning, grounds maintenance, or event coordination requests

Reservation Inquiries

Explore facility booking possibilities at Montreat College

Contact Information

For optimal communication channels regarding academic families and learners, please observe these guidelines:

1. Non-urgent matters contact Facilities at 828.357.4222 or email TKCMontreat@tkcmgmt.com. Formal requests proceed through official workflows, though consultations remain available
2. Campus emergencies exclusively permitted to authorized personnel post-hours. On-campus residents must engage Resident Directors immediately
3. Residence Hall inquiries directed to Residence Life department via reslife@[SITEURL]
4. Access management requests routed through Campus Safety at 828.713.2520
5. Technology-related queries addressed to Campus Technology via support@[SITEURL] or 828.669.8012 extension 3663
6. Vendor coordination requires direct correspondence with TKCMontreat@tkcmgmt.com or scheduling meetings with administrative representatives

All official communications must maintain formal documentation standards while ensuring prompt resolution timelines.